Contact Number

Address

Post Code

Email Address

Accident Date

Details of Accident

 

No ethical company likes to get complaints, but despite best efforts reasons for complaint can occasionally occur and we offer a fair and timely complaints procedure to all clients as set out below:-

1. You can make a complaint in person, by e-mail, by fax, by phone or by post.
2. We will acknowledge your complaint within 5 working days either by recorded post or by e-mail.
3. Within one calendar month of receiving your complaint you will receive from us a final response to your complaint containing what we hope will be a satisfactory conclusion to your complaint.
4. If we have failed to satisfy your complaint within the above time frame then you may refer your complaint to the Claims Management Regulator at P.O. Box 7824, Burton-on-Trent, Staffordshire DE14 9DP.  Tel 0845 450 6858.

Call now to start your claim on 01388 66 33 44
or simply complete the form on the right of this page, click 'submit' and we'll get back to you promptly.